Returning Merchandise Authorization for Switches

AmpCon-Campus supports Returning Merchandise Authorization (RMA), which means replacing a switch with another switch of the same switch model.

When hardware of a switch fails and is replaced with a new switch, you can RMA to take the configurations from the failed switch, install or upgrade PicOS, updates the serial number of the new switch, and pushes the configurations to the new switch to seamlessly manage it with AmpCon-Campus.

During the RMA process, AmpCon-Campus deploys PicOS on the new switch based on the Deployed ONIE Image setting on the “Switch Model” page and configure the new switch based on the backup configuration file or uploaded configurations of the replaced switch.

The backup configuration file with Golden Config is used to configure the new switch.
If no backup configuration file is set with Golden Config, the latest backup configuration file is used to configure the new switch.
If you haven’t done any configuration backup, the uploaded configurations are used to configure the new switch.

Prerequisites

Ensure that the following prerequisites are met:

The switch to RMA must be in the Provisioning Success or Imported status, and you have backed up or uploaded switch configurations before.
The new switch must have the same switch model as the replaced switch.

Procedure

To RMA, follow these steps:

In the AmpCon-Campus UI, click Service > Switch. You can see a list of managed switches.
Locate the switch to RMA, click Lifecycle Actions > RMA.
Input the following information:

Staged: Whether to stage the new switch
SN: The SN number of the new switch
System Configuration: The system configuration that is applicable to the new switch

Note: The selected system configuration needs to contain the default username and password of the new switch.

Click OK.
Optional: Click Service > Switch, and check whether the switch to RMA disappears from the switch list and the new switch is shown as Provisioning Success in the switch list.