Using the show tech-support Command

Owned by Tracy Yang (Unlicensed)
Apr 26, 2023
2 min read

Show Tech-Support Command

When contacting Pica8 for technical support, issue the command show tech-support because it captures the complete status of a PicOS switch. It is recommended to send the output of show tech-support command along with the system log. The following samples describe how to obtain the output.

Log in to the switch and enter the cli command at the Linux shell to reach the PicOS L2/L3 operation mode.

admin@Leaf-1$cli
Synchronizing configuration...OK.
Pica8 PicOS Version 2.6
Welcome to PicOS L2/L3 on Leaf-1
admin@Leaf-1>

Enter the show tech-support command.

admin@Leaf-1> show tech_support
Start......
 
Item 1: Display version finished!
Item 2: Display interface finished!
Item 3: Display pica configuration finished!
Item 4: Display system config files finished!
Item 5: Display system process finished!
Item 6: Display fdb table finished!
Item 7: Display fdb entries finished!
Item 8: Display ospf neighbors finished!
Item 9: Display ospf interfaces finished!
Item 10: Display kernel route table finished!
Item 11: Display kernel ipv4 neigh table finished!
Item 12: Display kernel ipv6 neigh table finished!
Item 13: Display kernel neigh vrf finished!
Item 14: Display hard-route table finished!
Item 15: Display system hard-route for host finished!
Item 16: Dispaly system spanning tree interfaces finished!
Item 17: Dispaly spanning tree  bridge finished!
Item 18: Display vlans table finished!
Item 19: Display vlan-interfaces finished!
Item 20: Display core-dump finished!
Item 21: Display system uptime finished!
Item 22: Display arp table!
Item 23: Display neighbor table!
Item 24: Display routes table!
Item 25: Display ipv4 routes in hardware table!
Item 26: Display ipv6 routes in hardware table!
Item 27: Display ipv4 hosts in hardware table!
Item 28: Display ipv6 hosts in hardware table!
Item 29: Display copp statistics!
Item 30: Display mlag domain!
Item 31: Display mlag link!
Item 32: Display mlag config consistency!
Item 33: Display mlag statistic!
Item 34: Display license!
Item 35: Display set!
Item 36: Get error event from log!
Item 37: Display frr configuration finished!
Process BCM commands, total count=47
 
The information has been stored in /tmp/Leaf-1-201507050614-techSupport.log, please forward to support@pica8.com

The last line of the output of show tech-support command provides the name and location of the file to which the output was saved. In the above example, the name of the file is Leaf-1-201507050614-techSupport.log that has been saved to the /tmp directory.

You can transfer the file, generated by show tech-support command, from the switch to your computer over SCP (Secure Copy Protocol). There is a nice free Windows utility called WinSCP, available for download at https://winscp.net/eng/download.php, which you can use to copy the file from the switch to your computer over SCP.

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